Please find below the answers to some frequently asked questions. If you have a question that isn’t covered below, please feel free to contact us at info@powdercab.com or call us on +33 (0)6 72 99 19 48.

Do you provide baby/child seats or booster seats?

Children are more than welcome to jump on board and we can provide child booster cushions and baby seats free of charge upon request (by selecting this option on the booking form or informing our office team in your email).

Please feel free to bring your own if you so wish. As youngsters take up one passenger seat, unfortunately we cannot offer child discounts. Children aged 3 years or over who are under 150cms in height and weighing less than 36 kilograms (i.e. generally children up to 11/12 years old) must use the correct child seat or booster cushion when travelling in passenger vehicles. Children under 3 years of age must have a rear or forward facing baby seat. Simply let us know which one(s) you require.

How can I amend my booking?

If you have made an error in your booking or need to change some information, please contact us as soon as possible by emailing info@powdercab.com or calling +33 (0)6 72 99 19 48 to notify us.

How do I make a booking?

You can either book directly online with instant confirmation (depending on our availability) by completing our booking form & choosing whether you want to pay in full or by cash (with a 25% credit card deposit). Or you can contact us directly & we will complete a booking form for you & send through an email with a summary of your transfer details & a payment link (either in full or 25%) to get you booked in.

Once payment is received, you will receive 2 confirmation emails; one from our bank to confirm payment & one from our booking system to confirm your transfer, on which will be a summary of your transfer details, a booking reference number & a receipt/invoice.

You can also call one of our friendly English speaking team on +33 (0)6 72 99 19 48. They can process your booking by sending you a payment link via email or by taking your card details over the phone.

How do I recognise my PowderCab driver?

Arrival: Once you have gone through passport control and have collected your luggage, you will be met in arrivals (Swiss side) by your PowderCab driver. They will be wearing a black and yellow uniform holding up a PowderCab sign with your name on. If you can’t find them straight away simply go to the HUB N CO CAFE (just on the left as you come into the arrivals hall) and call our office on +33 (0)6 72 99 19 48. We will then send your driver to meet you there.

Departure: You will be sent an automated SMS at 15:00 the day before your return trip (from resort to airport) which will indicate the time at which you will be collected (we usually like to get you at the airport 2 hours before your flight departure). Please be packed up and ready to leave at this time and actively look for your PowderCab minibus.

How long will I have to wait at the airport?

If you book a private transfer, you will leave the airport as soon as your group has met your driver.

For shared transfers you may be travelling with other clients whose scheduled flight arrival time is up to 45 minutes before or after your scheduled flight arrival.

How much luggage can I bring?

All of our long wheel based vehicles are fully equipped to carry ski, snowboarding and bike equipment. However, please note on your booking form the amount of each piece of sports equipment you intend on bringing. We allow one piece of sports equipment and one general luggage bag per person as we cannot guarantee space for all passengers luggage if you are bringing more than this.

Should I choose Avoriaz (Top Station) or Avoriaz (Prodains)?

With Avoriaz being a pedestrianised town, there are 2 different places we can take you to, either Avoriaz (Top Station) or Avoriaz (Prodains).

Avoriaz (Top Station) is a about a 25 minute & 12km drive up 19 hairpin bends from Morzine from 1,000m up to 1,800m. At the top of this road is the Avoriaz Welcome Centre  (Avoriaz Entrée) from where we drop you off & pick you up, and it is located next to the Falaise & Amara area. From here you can either walk (luggage sleighs are available to help with your bags, for which you need a refundable 1€ coin), or jump on a snow taxi (about 8€ between 6 people), or use a horse & sleigh (available during the day & costs depend on how far they have to take you).

Avoriaz (Prodains) is the Prodains Telecabine (a brand new super high speed telecabine) based in the small hamlet of Prodains at the base of the Avoriaz cliffs, about a 5km drive from Morzine & at an altitude of 1,200m. It has the capacity to take over 2,000 people up and down every hour and takes under 5 minutes to get to the top. During the winter season the telecabine runs from 07h00-21h00 Mon-Thurs, 07h00-24h00 Fri-Sat & 07h00-22h00 on Sun. The telecabine is included in the Avoriaz & PDS day/weeks ski pass. If you are going up or down as a foot passenger with or without luggage then the price is 7.20€ pp (child discounts apply for under 16′s & kids under 5 years travel for free.

Should I tip my driver?

If you feel PowderCab has given you a good service (from the booking process through to getting you to your destination) & you have had a safe & enjoyable transfer, then please feel free to be generous to your driver.

What are your official company & licence details?
  • Insurance: AXA Grorod, Morzine, FR.
  • Siret No.: 80531895300017  Cotisant No.: 740300600573
  • Licence No.: 2014/82/0002271 (please click here for verification of licences held by PowderCab SARL)
What happens if I need to cancel my booking?

Bookings may be cancelled up to 14 days before the date of travel by contacting our office at info@powdercab.com or +33 (0)6 72 99 19 48. Please see our Terms and Conditions for full details of our refund policy.

What happens if there is heavy snowfall or adverse weather conditions?

All of our vans and our affiliate vans are equipped with winter tyres and snow chains however there may be times when heavy snowfall causes delays or makes certain roads inaccessible. We monitor weather forecasts very closely and we will keep you updated at all times. In certain circumstances, it may mean that we have to pick you up or drop you off in a different location than you originally booked but we will always do our very best to help you make alternative plans to reach your final destination.

What if my flight is delayed?

If your flight is delayed, we will wait at the airport (up to 40 minutes on shared transfers and up to 1 hour on private transfers when/if possible) without extra payment due. After this time a charge of 20€ (Euros) per hour (per 8-seater or 13-seater minibus used for the size of your group) or part thereof is required. If, due to time constraints (other bookings or factors out of our control) the driver cannot wait for the delayed flight, we will try to assist you with your onward journey on the next available transfer. If we have to put on another service to accommodate the delay then we will have to charge the full rate for that new transfer.

Flight delays are difficult for all parties concerned and are completely out of everyone’s control, so communication is key between party leader and PowderCab to ease these situations. We deal with flight delays on a case by case basis. Please remember that flight delays are a headache for all concerned and that it is not PowderCab delaying the flight.

What is a private transfer?

A private transfer ensures that only your party (no matter how big or small) will be onboard, that we go directly to and from your accommodation, and that you’re not waiting for that ‘one last passenger’.

What is a shared transfer?

A shared transfer is a great option for solo passengers, couples or larger groups on lower budgets. It means you may or may not be sharing with clients on similar timed flights, with up to 45mins between scheduled flight arrivals and up to 1hour between scheduled flight departures. If sharing with others we may go via their accommodation first if logistically theirs is before yours. Some flexibility from both parties may be needed.

What methods of payment do you accept?

We are quite flexible regarding payments & accept the following methods:

– Credit card payments in full (Visa, MasterCard, Carte Bleue).

– Cash (with a credit card deposit of 25%, the remainder being paid in cash upon arrival in resort).

– BACS (please ask for further details).

– Eurocheque (please ask for further details).

Bookings & payments can easily be made directly & securely online via our bookings page (either in full or a 25% deposit) & you will receive 2 automatic email confirmations; one with a summary of your transfer details, a booking reference number & a recipt/invoice, & the other a payment confirmation email.

Or contact us directly & we will email you a payment link directing you to our secure online payment page.

When paying securely online with your credit card, your card issuer or bank may have previously given you some sort of secure/verification code in order to complete online transactions. Please have this ready to ensure a smooth online payment process.

Payments can be made over the phone, no problems, however to keep things as simple as possible (regarding your card issuers secure/verification code) it’s easier if we send you a payment link for you to make a payment online.

What time will I be picked up from resort?

You will receive an automated SMS at 15:00 on the day before your departure. If you do not receive this SMS, please contact us with your name and booking reference number.

 

 

Where do you operate to & how long will my transfer take?

Please keep in mind that transfer times can be affected by things such as snow, road conditions, traffic etc. In general though it usually takes the following times:

In the Portes du soleil ski area we operate the following services:

– Geneva to Morzine transfers take approx 1 hour 15 minutes

Geneva to Les Gets transfers take approx 1 hour 10 minutes

Geneva to Avoriaz transfers take approx 1 hour 40 minutes

– Geneva to St Jean d’Aulps transfers take approx 1 hour 25 minutes

– Geneva to Montriond transfers take approx 1 hour 20 minutes

In the Grand Massif ski area we operate the following services:

Geneva to Samoens transfers take approx 1 hour 5 minutes

Geneva to Morillon transfers take approx 1 hour

– Geneva to Verchaix transfers take 1 hour

– Geneva to Sixt Fer à Cheval transfers take 1 hour 10 minutes

For other destinations please contact us directly for transfer times.